Billing & Payments
Clear and transparent information about our billing processes, payment methods, and how to manage your invoices.
Billing Overview
At RTN Global, we strive to make our billing process as transparent and straightforward as possible. Our billing system is designed to provide you with clear information about your charges and easy access to your invoices.
Transparent Invoicing
Detailed invoices showing itemized charges, making it easy to understand what you're paying for.
Regular Billing Cycles
Predictable billing on a monthly or annual basis, depending on your chosen payment plan.
Secure Payment Processing
All payments are processed through secure, PCI-compliant payment gateways to protect your financial information.
Dedicated Support
Our finance team is available to help with any billing questions or concerns you may have.
Billing Cycles
We offer flexible billing cycles to accommodate different business needs and cash flow requirements.
Monthly Billing
Our monthly billing cycle charges your account on the same day each month. Invoices are generated automatically and sent to your registered email address 5 days before the payment due date.
- Flexible payment schedule with no long-term commitment
- Ideal for new clients and project-based work
- Monthly rate may be slightly higher than annual billing
Annual Billing
Our annual billing cycle offers a discounted rate compared to monthly billing. You'll be charged once per year, with a reminder sent 14 days before the renewal date.
- Save up to 20% compared to monthly billing
- Simplified accounting with a single annual payment
- Priority support and additional benefits for annual subscribers
Custom Billing
For enterprise clients and large projects, we offer custom billing arrangements tailored to your specific requirements and project milestones.
- Milestone-based payment schedules for long-term projects
- Flexible invoicing aligned with your company's fiscal periods
- Dedicated account manager to assist with billing and financial matters
Payment Methods
We accept a variety of payment methods to accommodate your preferences and make the payment process as convenient as possible.
Credit Cards
We accept all major credit cards including Visa, Mastercard, American Express, and Discover.
Bank Transfers
Direct bank transfers are available for all services. Details are provided on your invoice.
Electronic Invoicing
We support electronic invoicing systems and can integrate with your accounts payable system.
Invoice Management
Easily manage your invoices and payment history through our client portal or by contacting our finance team.
Accessing Your Invoices
All invoices are automatically sent to your registered email address. You can also access your complete invoice history through our client portal at any time.
Payment Due Dates
Payment terms are specified on each invoice, typically with a 14-day payment period from the invoice date. For recurring services, payments are automatically processed on the billing cycle date.
Billing FAQs
How can I update my payment method?
You can update your payment method by logging into your client portal and navigating to the "Billing" section. Alternatively, contact our finance team at billing@rtnglobal.co for assistance.
What happens if a payment fails?
If a payment fails, we'll notify you immediately and attempt to process the payment again after 24 hours. If the second attempt fails, our team will contact you to resolve the issue and avoid any service interruptions.
Can I get a copy of a past invoice?
Yes, all your past invoices are available in your client portal. You can also request copies by emailing our finance team at billing@rtnglobal.co.
Do you offer refunds?
Our refund policy varies by service. Please refer to the terms and conditions of your specific service agreement or contact our customer support team to discuss your situation.
Have more questions about billing or payments?
Contact Our Finance Team