Check Your Support Ticket Status
Enter your ticket number to track the progress of your support request, view details, and communicate with our support team.
Support Ticket Status
Enter your ticket number to check the status of your support request
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Frequently Asked Questions
Find answers to common questions about our support system
How do I find my ticket number?
Your ticket number was sent to the email address you provided when creating the ticket. It follows the format TKT-XXXXXXXXX. You can also find it in your account dashboard under "My Support Tickets" if you submitted the ticket while logged in.
How long does it take to get a response?
Our response times vary based on ticket priority. Critical issues are typically addressed within 2-4 hours, high priority within 8 hours, medium priority within 24 hours, and low priority within 48 hours. These times may vary during weekends and holidays.
Can I update my ticket after submission?
Yes, you can add comments and additional information to your ticket at any time by entering your ticket number on this page. If you need to change the priority or category, please add a comment requesting the change and our support team will assist you.
What do the different ticket statuses mean?
Open: Your ticket has been received but not yet assigned.
In Progress: A support agent is actively working on your ticket.
Waiting for Customer: We need additional information from you.
Resolved: The issue has been fixed but the ticket remains open for feedback.
Closed: The ticket has been resolved and closed.
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