Submit a Support Request

Fill out the form below to create a support ticket. Our team will review your request and get back to you as soon as possible. We're here to help resolve your issues quickly and efficiently.

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Tips for a Good Support Ticket

Be Detailed

Provide as much detail as possible about your issue. Include what you were doing when it occurred, error messages, and the steps to reproduce it.

Include Screenshots

Screenshots or screen recordings help us understand your issue faster. Capture error messages, problem areas, and relevant screens.

Note Timing

Specify when the issue started and whether it happens consistently or intermittently. This helps us identify patterns.

Check Browser Info

Include your browser type, version, device, and operating system if relevant to the issue you're experiencing.

Our Support Process

Submit Request

Fill out the form with details about your issue

Ticket Created

Receive a confirmation with your ticket number via email

Team Review

Our support staff reviews and responds to your request

Resolution

Work together until your issue is resolved

Response Time Expectations

Priority Level	Typical Response Time	Example Issues
Critical	2-4 hours	System outages, security breaches, complete loss of functionality
High	8 hours	Major features not working, significant performance issues
Medium	24 hours	Minor bugs, non-critical issues, feature requests
Low	48 hours	Cosmetic issues, enhancement suggestions, documentation updates

* Response times may vary during weekends and holidays. Our support team operates Monday-Friday, 9am-6pm EST.

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