Privacy Policy

Introduction

At RTN Global Ltd. ("RTN Global," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rtnglobal.site, use our services, or interact with us in any way.

Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By accessing or using our services, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information You Provide

Personal information that you provide directly to us when you:

• Create an account: Name, email address, password, company name, job title
• Complete a form or request: Contact information, message content, business needs
• Purchase services: Billing address, payment information, transaction history
• Use our support services: Support tickets, communication history, call recordings (with consent)
• Participate in surveys or promotions: Survey responses, feedback, preferences
• Apply for a job: Resume/CV, employment history, qualifications, references

Information Collected Automatically

We automatically collect certain information when you visit, use, or navigate our services:

• Usage data: Pages visited, time spent on pages, referring URLs, interaction data
• Device information: IP address, browser type and version, operating system, device type
• Location data: General location based on IP address
• Cookies and similar technologies: See our Cookie Policy for more details

Information from Third Parties

We may receive information about you from third parties:

• Business partners: Referral information, project requirements
• Service providers: Payment processors, analytics providers, marketing partners
• Social media platforms: When you connect your social media accounts or interact with our social media presence
• Public sources: Publicly available data relevant to our business relationship

How We Use Your Information

We use your information for various purposes, including:

• Providing our services: Setting up and maintaining your account, processing transactions, delivering the services you request
• Communication: Responding to inquiries, providing support, sending service notifications and updates
• Improvement and development: Enhancing our services, developing new features, analyzing usage patterns
• Marketing and promotion: Sending you relevant information about our services, events, and offers (subject to your preferences)
• Security and compliance: Protecting our services, detecting and preventing fraud, complying with legal obligations
• Personalization: Tailoring content and recommendations based on your preferences and interactions

We process your personal information based on one or more of the following legal bases:

• To perform our contract with you
• To comply with legal obligations
• For our legitimate business interests
• With your consent (where applicable)

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service providers: With third-party vendors, consultants, and other service providers who perform services on our behalf
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Protection of rights: To protect the rights, property, and safety of RTN Global, our users, or others
• With your consent: In other cases with your explicit consent

We do not sell your personal information to third parties for their own marketing purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information in certain circumstances
• Restriction: You can request that we restrict processing of your data in certain circumstances
• Portability: You can request a copy of your data in a structured, commonly used, machine-readable format
• Objection: You can object to our processing of your data in certain circumstances
• Withdrawal of consent: You can withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

You can also control certain data collection through your browser settings, device settings, and by managing your cookie preferences as described in our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include encryption, access controls, regular security assessments, and staff training.

While we take reasonable steps to protect your information, no system is completely secure. We cannot guarantee the absolute security of your data transmitted over the internet or stored on our servers.

We have procedures to deal with suspected data breaches and will notify you and relevant regulators of breaches where legally required to do so.

International Data Transfers

We are based in the United Kingdom, and your information may be processed and stored in the UK and other countries where our service providers maintain facilities. These countries may have data protection laws that differ from those in your country.

When we transfer personal information outside the UK, European Economic Area (EEA), or other regions with comprehensive data protection laws, we ensure adequate protection through appropriate safeguards, such as:

• Standard contractual clauses approved by relevant authorities
• Binding corporate rules for transfers within our corporate group
• Derogations for specific situations (such as with your explicit consent)

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data and whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

When we no longer need your personal information, we will securely delete or anonymize it. In some circumstances, we may anonymize your information for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. Cookies are small text files that are stored on your device when you visit a website.

We use various types of cookies, including:

• Essential cookies: Required for the basic functionality of our services
• Analytical/performance cookies: Help us understand how visitors interact with our services
• Functionality cookies: Allow us to remember your preferences and settings
• Targeting cookies: Used to deliver relevant content and advertisements

For more detailed information about the cookies we use and how you can manage them, please see our Cookie Policy.

Third-Party Links

Our services may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on our website with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. If we make material changes to how we treat your personal information, we will notify you through a notice on our website or by other appropriate means.

Your continued use of our services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For UK/EU residents: You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk), or other relevant supervisory authority in your jurisdiction. We would, however, appreciate the chance to deal with your concerns before you approach the regulatory authority, so please contact us in the first instance.